Gateway ALR 7200 Manuel d'utilisateur

Maintaining and Troubleshooting the Gateway ALR 7200 ServerPart # 8504077 A MAN SYS US 7200 TECH REF R2 1/994077.boo Page 1 Thursday, January 21, 19

viii Maintaining and Troubleshooting the Gateway ALR 7200 ServerImportant safety instructionsObserve the following guidelines when performing any

88 Maintaining and Troubleshooting the Gateway ALR 7200 ServerHard disk problemsThe SCSI drive is not recognized by the system.The IDE drive is no

Troubleshooting 89Memory/processor problemsMemory errors were detected during system start up.A new processor is not recognized by the system.Prob

90 Maintaining and Troubleshooting the Gateway ALR 7200 ServerModem problemsThe modem is not recognized by the system.Probable Cause SolutionThe m

Troubleshooting 91Peripheral/adapter problemsA SCSI device is not recognized by the system.The disk drive is not recognized by the system.Probable

92 Maintaining and Troubleshooting the Gateway ALR 7200 ServerThe disk drive will not read, write, or format.The disk drive LED illuminates contin

Troubleshooting 93Printer problemsThe printer will not turn on.The printer is turned on but will not print.The printer prints garbled text.Probabl

94 Maintaining and Troubleshooting the Gateway ALR 7200 ServerSystem problemsThe system will not start up.The keyboard doesn’t work.Probable Cause

Troubleshooting 95The mouse doesn’t work.Probable Cause SolutionThe mouse is not plugged in or connected properly.Check the cable. Make certain it

96 Maintaining and Troubleshooting the Gateway ALR 7200 ServerVideo problemsThe system is running but there is no display.Probable Cause SolutionT

Troubleshooting 97The text on the display is dim or difficult to read.The color monitor displays everything in black and white.The displayed chara

Preface ix•Under any of the following conditions, unplug the system from the wall outlet and refer servicing to qualified personnel:• The power co

98 Maintaining and Troubleshooting the Gateway ALR 7200 ServerThe video is distorted.Probable Cause SolutionThe monitor’s controls are not properl

Troubleshooting 99Error messagesThis section lists common error messages that may be displayed on your monitor. These messages often indicate proc

100 Maintaining and Troubleshooting the Gateway ALR 7200 ServerDiskette drive reset failed.Enter BIOS Setup and verify the disk drive parameters.C

Troubleshooting 101Invalid password. Enter your password again, making certain to enter it correctly.If you do not know the password, you may need

102 Maintaining and Troubleshooting the Gateway ALR 7200 ServerNon-system disk or disk error.Eject the disk and press ENTER.If the disk is bootabl

AAppendixSpecifications... 104Memory map... 1

104 Maintaining and Troubleshooting the Gateway ALR 7200 ServerSpecificationsThe following specifications are for the standard configuration; your

Appendix 105Memory mapAddress (Decimal)Address (Hexadecimal)Size Description0-KB–640-KB 0000:0000–0009:FFFF640-KB Main memory for user application

106 Maintaining and Troubleshooting the Gateway ALR 7200 ServerI/O mapAddress (Hexadecimal)Size Description0000–000F 16 bytes DMA-10020–0021 2 byt

Appendix 107IRQ usageThe following table lists the Interrupt Request Lines (IRQs) that the system typically uses and which ones are available for

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108 Maintaining and Troubleshooting the Gateway ALR 7200 ServerDMA usageThe following table lists the direct memory access (DMA) channels that the

Appendix 109Regulatory compliance statementsFCC NoticeThis device has been tested and found to comply with the limits for a Class A digital device

110 Maintaining and Troubleshooting the Gateway ALR 7200 ServerAttention!Couper le courant avant l’entretien.CE NoticeThis Information Technology

Appendix 111VCCI NoticeThis is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology

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Index 113IndexNumerics32 Bit I/O, Setup utility field 67Aabout this guide viAdaptec 7895 17adapter cardsinstalling 53removing 55troubleshooting 92

114 Maintaining and Troubleshooting the Gateway ALR 7200 ServerEmbedded PCI SCSI Channel A field 69Embedded PCI SCSI Channel B field 69Exit Discar

Index 115Set Supervisor Password field 78Set User Password field 78setup utility 62SHM Address field 70Supervisor Password field 77System Date fie

116 Maintaining and Troubleshooting the Gateway ALR 7200 Serverdimensions 104DIMMsconfigurations 37installing 35removing 36supported 23, 37trouble

Index 117Heads, Setup utility field 66heat sink, importance of 28, 31IIDE controllerPCI 17ultra-DMA 17Industry Canada Notice 109Input/Outputconnec

1System AccessStatic electricity precautions ... 2Opening the system ...

118 Maintaining and Troubleshooting the Gateway ALR 7200 ServerMemory Cache, Setup utility field 76Memory ReservationSetup utility field 70Memory

Index 119replacing3.5-inch disk drive 39battery 57bezel 9hard disk 50processor 28side panel 10top panel 8Reset Configuration Data, Setup utility f

120 Maintaining and Troubleshooting the Gateway ALR 7200 ServerCache System BIOS Area field 76Cache Video BIOS Area field 76CC00-CFFF field 71Cyli

Index 121Primary Slave field 65primary slave Setup screen 66Removable Devices field 80Reset Configuration Data field 68Resource Configuration fiel

122 Maintaining and Troubleshooting the Gateway ALR 7200 Servererror messages 99expansion cards 92guidelines 85hard drives 88IDE disk drive 91IDE

2 Maintaining and Troubleshooting the Gateway ALR 7200 ServerStatic electricity precautionsStatic electricity can permanently damage electronic co

System Access 3Opening the systemDepending on your purpose, you may need to remove only one or all of the system covers. Follow the instructions s

4 Maintaining and Troubleshooting the Gateway ALR 7200 ServerFigure 1: Removing the Side Panel4.Pull the cover toward the back of the system and r

System Access 5Removing the bezelIf you need to install or replace a 5.25-inch device or the 3.5-inch diskette drive, you need to remove the front

6 Maintaining and Troubleshooting the Gateway ALR 7200 Server5.Holding onto the bottom handle, firmly pull the bezel away from the chassis.6.Set t

System Access 7Figure 3: Removing the Top Cover6.Pull the top cover straight up.7.Set the cover aside.4077.boo Page 7 Thursday, January 21, 1999

NoticesCopyright © 1999 Gateway 2000, Inc.All Rights Reserved610 Gateway DriveN. Sioux City, SD 57049 USAAll Rights ReservedThis publication is protec

8 Maintaining and Troubleshooting the Gateway ALR 7200 ServerClosing the systemBefore closing the system, verify that all connectors and boards ar

System Access 92.Place the cover straight down on the top of the chassis.3.Secure the cover with the four screws you removed earlier.Replacing the

10 Maintaining and Troubleshooting the Gateway ALR 7200 Server2.Insert the bezel pegs into the correct holes at the top of the chassis.3.Swing the

System Access 113.Secure the panel with the screws you removed when opening the system.4.If needed, repeat for the other side panel.4077.boo Page

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2ComponentsSystem board components ... 14Quick hot-swap RAID cage... 24SCSI backplane

14 Maintaining and Troubleshooting the Gateway ALR 7200 ServerSystem board componentsThe system board functions as the main interface between the

Components 15AChassis fan connectorBPower connectorsCSoft power connectorDChassis fan connectorESecondary IDE connectorFPrimary IDE connectorGFlop

16 Maintaining and Troubleshooting the Gateway ALR 7200 ServerAIMouse/keyboard portsAJSerial port 2AKParallel portALSerial port 1AMCPU connector 1

Components 17Soft power connectorThe soft power connector provides for the connection of a switch that powers up or powers down the server from a

Contents iContentsPreface ...vAbout this guide...

18 Maintaining and Troubleshooting the Gateway ALR 7200 Server•SCAM (SCSI Configured Automatically) Level 1 for Windows 95® enabling automatic con

Components 19HDD LED connectorThis connector allows you to connect all of the hard drives to the hard drive activity connector on the front cover.

20 Maintaining and Troubleshooting the Gateway ALR 7200 ServerCover intrusion switch connectorConnects a cover intrusion switch to the system boar

Components 21CPU speed setting jumperThis jumper allows you to set the speed of the processor. Both processors, in dual processor configurations,

22 Maintaining and Troubleshooting the Gateway ALR 7200 ServerI/O connectorsThe I/O connectors are located on the back cover of the system. Figure

Components 23•One RJ-45 Ethernet connector with two LED indicators. The green LED indicates a communication link has been established with the net

24 Maintaining and Troubleshooting the Gateway ALR 7200 ServerQuick hot-swap RAID cageThe quick hot-swap cage allows you to configure a reliable R

Components 25SCSI backplane componentsThe SCSI backplane connects the SCA-2 LVD SCSI drives to the SCSI RAID controller or the SCSI controllers on

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3Chapter 1:Installing ComponentsReplacing the processor... 28Installing a second processor...

ii Maintaining and Troubleshooting the Gateway ALR 7200 ServerProcessor speed jumper ...

28 Maintaining and Troubleshooting the Gateway ALR 7200 ServerReplacing the processorThe system is compatible with Intel Pentium® II processors.Yo

Installing Components 29Figure 11: Removing the Pentium II Processor4.Lift the cartridge up and away from the system board.5.Place the processor c

30 Maintaining and Troubleshooting the Gateway ALR 7200 Server8.If the processor cartridge does not already have the heatsink attached to it, atta

Installing Components 31Installing a second processorThe system is compatible with Intel Pentium® II processors.You can either upgrade the existin

32 Maintaining and Troubleshooting the Gateway ALR 7200 Server4.Align the new Pentium II SEC cartridge into the CPU 2 connector and press it firml

Installing Components 33Setting the jumpersThe system board jumpers let you change several system functions. Jumpers are set to the default positi

34 Maintaining and Troubleshooting the Gateway ALR 7200 ServerClear CMOS jumperThe Clear CMOS jumper (JP15) lets you clear all current values in c

Installing Components 35Installing memory and hardwareInstalling memoryThe system board supports up to 1 GB of RAM in ECC SDRAM DIMMs.The system b

36 Maintaining and Troubleshooting the Gateway ALR 7200 ServerFigure 16: Inserting the DIMM5.Gently press the DIMM into the socket until it is fir

Installing Components 372.Carefully lift the DIMM out of the socket.Figure 18: Removing the DIMM3.Store the DIMM in a static-free container.DIMM c

Contents iiiAppendix ... 103Specifications...

38 Maintaining and Troubleshooting the Gateway ALR 7200 ServerAdding and replacing drivesThe case must be opened to add or replace drives (such as

Installing Components 39Replacing a 3.5-inch drive in the front drive bayThe 3.5-inch drives are secured to a metal mounting bracket, which enable

40 Maintaining and Troubleshooting the Gateway ALR 7200 Server5.Remove the screws securing the drive bracket to the system chassis, and remove the

Installing Components 41Figure 20: Removing the 3.5-inch Drive7.Place the new 3.5-inch drive in the mounting bracket (see Figure 21).Figure 21: In

42 Maintaining and Troubleshooting the Gateway ALR 7200 Server9.Place the drive bracket in the chassis (see Figure 22). If you are installing a se

Installing Components 43Installing a drive in the 5.25-inch drive bayThe 5.25-inch drive bay supports a CD-ROM drive, diskette drive, or other 5.2

44 Maintaining and Troubleshooting the Gateway ALR 7200 ServerFigure 23: Removing a 5.25-inch Drive7.Remove the screws that secure the drive rails

Installing Components 45Figure 24: Installing a Drive in the 5.25-Inch Drive Bay10.Connect the power and data cables to the back of the drive. (Se

46 Maintaining and Troubleshooting the Gateway ALR 7200 ServerReplacing the RAID cage in the 5.25-inch drive bayThe Quick Hot-Swap Drive Cage cons

Installing Components 47Figure 26: Removing the SCSI DrivesB.Pull the drive out of the drive cage.C.Place the drive in a safe place, preferably in

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48 Maintaining and Troubleshooting the Gateway ALR 7200 ServerFigure 27: Removing the RAID Cage1.Slide the new drive cage into the drive bracket a

Installing Components 492.Connect all cables that connect the RAID Cage and its backplane to other system components.3.Reinstall the SCSI drives i

50 Maintaining and Troubleshooting the Gateway ALR 7200 ServerReplacing a hard disk in the rear drive bayThe hard disk is secured to a metal mount

Installing Components 516.Remove the screws that attach the hard drive to the mounting bracket and remove the hard drive (see Figure 30).7.Secure

52 Maintaining and Troubleshooting the Gateway ALR 7200 ServerInstalling the SCSI cable kitIf you wish to use a standalone SCSI device (such as a

Installing Components 537.Plug the other end of the SCSI cable into the appropriate SCSI connector on the system board.8.Arrange the ribbon cable

54 Maintaining and Troubleshooting the Gateway ALR 7200 ServerFigure 33: Installing an Expansion Card7.After seating the card firmly, secure it to

Installing Components 55Removing an expansion cardRemoving an expansion card may require you to run software to reconfigure the system.1.Turn off

56 Maintaining and Troubleshooting the Gateway ALR 7200 Server5.For full-length cards, press the retaining latch on the card guide in, until it cl

Installing Components 57Replacing the batteryThe battery provides power for the system real-time clock and CMOS RAM, which holds the system config

PrefaceAbout this guide... viConventions used in this guide ... viiImport

58 Maintaining and Troubleshooting the Gateway ALR 7200 ServerTroubleshooting the battery installationIf you have problems after installing the ne

Installing Components 59Installing and using drivers and other softwareSome tips on installing and using drivers or other software in critical sit

60 Maintaining and Troubleshooting the Gateway ALR 7200 ServerUpdating Seagate Backup Exec filesOnce Seagate Backup Exec has been installed and th

4Chapter 2:BIOS SetupAbout the BIOS setup utility... 62Using the BIOS setup utility ... 63

62 Maintaining and Troubleshooting the Gateway ALR 7200 ServerAbout the BIOS setup utilityThe computer BIOS has a built-in program that lets

BIOS Setup 63Using the BIOS setup utilityThe computer BIOS has a built-in setup utility that lets you configure several basic system characteristi

64 Maintaining and Troubleshooting the Gateway ALR 7200 ServerMain menu screenThe Main menu screen allows you to access the most common setup

BIOS Setup 65•Primary Slave: opens the Primary Slave screen to permit you to setup the primary slave hard disk drive. Details of this screen are p

66 Maintaining and Troubleshooting the Gateway ALR 7200 ServerHard disk drive setup screenThe hard disk drive setup screen appears whenever t

BIOS Setup 67•Multi-Sector Transfers: enabling this option allows multiple sector data transfers on compatible drives. The options are and•LBA Mod

vi Maintaining and Troubleshooting the Gateway ALR 7200 ServerAbout this guideThis document provides step-by-step installation instructions along

68 Maintaining and Troubleshooting the Gateway ALR 7200 ServerAdvanced menu screenThe Advanced menu screen allows you to access a large numbe

BIOS Setup 69•Large Disk Access Mode: options includeand Select if you are using DOS or one of the DOS-based operating systems. Selectif you are u

70 Maintaining and Troubleshooting the Gateway ALR 7200 Server•Embedded PCI NIC: enabling turns on the optional integrated network interface

BIOS Setup 71Memory Reservation ScreenThis screen appears whenever is selected from the resource configuration screen. It allows you to reserve bl

72 Maintaining and Troubleshooting the Gateway ALR 7200 ServerFigure 42: IRQ Reservation Screen•IRQx: the specified IRQ may be reserved for u

BIOS Setup 73Peripheral configuration screenThis screen allows you to configure the system peripherals.Figure 43: Peripheral Configuration Screen•

74 Maintaining and Troubleshooting the Gateway ALR 7200 Server• Interrupt: displays the current interrupt for integrated Serial Port B. Using

BIOS Setup 75Keyboard features screenThis screen allows you to configure the features of your keyboard.Figure 44: Keyboard Features Screen•Num Loc

76 Maintaining and Troubleshooting the Gateway ALR 7200 ServerCache memory screenThis screen allows you to configure various aspects of the s

BIOS Setup 77•Cache Extended Memory Area: controls caching of the system memory above 1 MB. Options areand•Cache segments (e.g., C800 - CBFF): con

Preface viiConventions used in this guideThroughout this guide, you will see the following conventions:Convention DescriptionENTERKeyboard key nam

78 Maintaining and Troubleshooting the Gateway ALR 7200 Server•Set Supervisor Password opens the supervisor password menu. In this box, the s

BIOS Setup 79Boot menu screenThis screen allows you to set the order in which the system seeks boot data.Figure 47: Boot Menu Screen•First Boot De

80 Maintaining and Troubleshooting the Gateway ALR 7200 Server•Fifth Boot Device: designates the device that the system polls fifth upon boot

BIOS Setup 81Exit menu screenThis screen allows you to exit the Setup program or to save any changes you have made to the BIOS settings.Figure 48:

82 Maintaining and Troubleshooting the Gateway ALR 7200 ServerUpdating the BIOSFlash memory simplifies distributing BIOS upgrades. If you nee

5TroubleshootingIntroduction... 84Troubleshooting checklist...

84 Maintaining and Troubleshooting the Gateway ALR 7200 ServerIntroductionIf your system does not operate correctly, re-read the instructions for

Troubleshooting 85Troubleshooting checklistBefore turning on the system, make sure that:•The power cord is connected to the AC power-in connector

86 Maintaining and Troubleshooting the Gateway ALR 7200 ServerCD-ROM problemsAn audio CD produces no sound.The CD-ROM drive is not recognized by t

Troubleshooting 87The CD-ROM drive needs to be added as new hardware.From the Control Panel window (), double-click Follow the directions for addi