Gateway 6400 Manuel d'utilisateur

6400 ServerSystem ManualA MAN US 6400 SYS GDE R0 6/00

Standard features 11SystemFeaturesStandard features As many as two Pentium® III (FC-PGA Socket 370) processors with 133 MHz Front Side Bus (FSB) Fou

Diskette drive problems 91Diskette drive problemsThe system does not recognize the diskette drive.The diskette drive will not read, write, or format.T

92 TroubleshootingHard drive problemsThe system does not recognize the SCSI drive.The system does not recognize the IDE drive.Probable cause SolutionT

Memory and processor problems 93Memory and processor problemsThe system detected memory errors during start up.The system does not recognize a new or

94 TroubleshootingModem problemsThe system does not recognize the modem.Probable cause SolutionThe modem has not beenadded as new hardwareAdd the mode

Peripheral/adapter problems 95Peripheral/adapter problemsThe system does not recognize a SCSI device.The system does not recognize an adapter card.Pro

96 TroubleshootingPrinter problemsThe printer will not turn on.The printer is turned on but will not print.Probable cause SolutionThe printer is not c

Printer problems 97The printer prints garbled text.Probable cause SolutionThe wrong driver is beingused for the selected printerIn the Printers window

98 TroubleshootingSystem problemsThe system will not start up.The system is non-responsive.Probable cause SolutionThe system is not connectedto an AC

System problems 99The keyboard does not work.The mouse does not work.Probable cause SolutionKeyboard is locked out whenpassword is setEnter the passwo

100 TroubleshootingVideo problemsThe system is running but the screen is blank.The image on the screen is dim or difficult to read.Probable cause Solu

2 System FeaturesFront panelCD activity LED, when lit, indicates the drive is active.CD drive plays data or audio CDs.CD eject button ejects a CD from

Video problems 101The color monitor displays everything in black and white.The displayed characters are garbled.The video is distorted.Probable cause

102 TroubleshootingThe monitor is too close to asource of electricalinterferenceMove the monitor away from sources ofelectrical interference, such as

Error messages 103Error messagesThis section lists common error messages that you may see. These messages often indicate procedural errors such as an

104 TroubleshootingDiskette drive reset failed Open the BIOS Setup utility, then make surethe drive settings are correct.Check the diskette drive cabl

Error messages 105Invalid password Enter your password again, making sure toenter it correctly. Note that some passwordsarecasesensitive.If you do not

106 TroubleshootingPrint queue is full Wait until the current print job has completedbefore sending another print job.If you receive this error often,

Important safety information 107ASafety andRegulatoryInformationImportant safety informationYour Gateway system is designed and tested to meet the lat

108 Safety and Regulatory InformationSettingupyoursystem Read and follow all instructions marked on the product and in the documentation before you op

Important safety information 109Replacement parts and accessoriesUse only replacement parts and accessories recommended by Gateway.Important Do not us

110 Safety and Regulatory InformationWarningsWARNING: English(US)AVERTISSEMENT:FrançaisWARNUNG:DeutschAVVERTENZA:ItalianoADVERTENCIAS:EspañolThe power

Front panel 3Front panel LEDs indicate the following when lit: Power On LED (steady green indicates power is on and blinking green indicates system i

Warnings 111After you have completedthe six SAFETY stepsabove, you can remove thesystem covers. To do this:1 Unlock and remove thepadlock from the bac

112 Safety and Regulatory InformationThe system is designed tooperate in a typical officeenvironment. Choose a sitethat is: Clean and free ofairborne

Regulatory compliance statements 113Regulatory compliance statementsAmerican usersFCC Part 15This device has been tested and found to comply with the

114 Safety and Regulatory InformationDeclaration of ConformityResponsible PartyGateway Companies, Inc.610 Gateway Drive, North Sioux City, SD 57049(60

Regulatory compliance statements 115The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or

116 Safety and Regulatory InformationEuropean usersEuropean directivesThis Information Technology Equipment has been tested and found to comply with t

Regulatory compliance statements 117European telecommunication information (for products fitted with EU approvedmodems)Marking by the symbol indicat

118 Safety and Regulatory InformationAustralia and New Zealand usersEMI statementThis device has been tested and found to comply with the limits for a

Laser safety statement 119Laser safety statementAll Gateway systems equipped with CD-ROM and DVD-ROM drives comply with the appropriate safety standar

120 Safety and Regulatory InformationReference Grounding component1 Electric service equipment2 Power Service grounding electrode system (NEC Art 250,

4 System FeaturesRear panelChassis lock locks the side cover to secure the interior of the system.Kensington lock slot lets you use a cable lock to se

Notices 121NoticesCopyright © 2000 Gateway, Inc.All Rights Reserved4545 Town Centre CourtSan Diego, CA 92121 USAAll rights reservedThis publication is

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Specifications 123BReference DataSpecificationsSystem specificationsThe following specifications are for the standard configuration. Your system may c

124 Reference DataEnvironmental specificationsThe following specifications identify maximum environmental conditions. At no time should the server run

System I/O addresses 125System I/O addressesThe following table shows the location in I/O space of all directly I/O-accessible registers.Address Resou

126 Reference Data0060h, 0064h Keyboard Controller0061h NMI Status and Control Register0063h NMI Status and Control Register0065h NMI Status and Contr

System I/O addresses 12700B8h - 00B9h Interrupt Controller 200BCh - 00BDh Interrupt Controller 200C0h - 00DFh DMA Controller 200F0h Clear NPX error00F

128 Reference Data03F8h - 03FFh Serial Port A (Primary)0400h - 043Fh DMA Controller 1, Extended Mode Registers04D0h - 04D1h Interrupt Controllers 1 an

Memory map 129Memory mapAddress Range (hex) Amount Function0 to 07FFFFh 640 KB DOS region, base systemmemory0A0000h to 0BFFFFh 128 KB Video or SMM mem

130 Reference DataInterruptsThe following table suggests a logical interrupt mapping of interrupt sources. It reflects a typical configuration, but yo

Rear panel 5Thumbscrews must be loosened to remove the cover from the system.USB ports connect external Plug-and-Play devices that are automatically c

Interrupts 131IRQ10 INT10IRQ11 INT11IRQ12 INT12 Mouse interruptIRQ13 INT13 Co-processor interruptIRQ14 INT14 Compatibility IDE interrupt from primary

132 Reference DataDMA usageThe following table lists the direct memory access (DMA) channels that the system typically uses and which ones are availab

Index 133IndexNumerics3.5-inch device, installing additional 275.25-inch device, installing additional 30Aaccessories, safety precautions 109adapter c

134 Indexsecondary IDE 7secondary processor 6control/LED board 64copyright notice 121CPU 1 fan connector 6CPU 1 socket 6CPU 2 fan connector 7CPU 2 soc

Index 135LLEDCD activity 2HDD activity 3NIC activity 3power on 3system fault 3line conditioners 74lock slot, Kensington 4locksbezel door 2chassis 4sof

136 Indexproblems 73PS/2 keyboard port 7PS/2 mouse port 7Rrear chassis fan connector 6rear panel 4recovery, system 83Recycle Bin, emptying 77regulator

Index 137surge suppressors 73switchchassis intrusion 80Clear CMOS 70Clear Password 70configuration 7, 70system fault LED reset 3systemaccess control 8

138 Index05032.book Page 138 Monday, July 10, 2000 11:43 AM

6400 ServerSystem ManualA MAN US 6400 SYS GDE R0 6/00

6 System FeaturesSystem boardA Rear Chassis Fan connectorB Main ATX power connectorC CPU 1 socketD CPU 2 socketE CPU 1 fan connectorECDGUWABLMNPIOFHJK

System board 7FDIMM sockets (0 to 3, left to right)G Front chassis fan connectorH I2C SMB headerI Floppy drive connectorJ Primary IDE connectorK Secon

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Setting up your system 92System SetupSetting up your systemUse the instructions on the Quick Guide poster that came with your system to assemble your

10 System SetupStarting your systemBefore you start your system for the first time: Make sure that the voltage selector switch on the back of the com

iContentsPreface...vConventionsusedinthismanual ... vGe

Starting your system 113Turn on the computer. The top light-emitting diode (LED) at the right side of the bezel is lit when the power is on.4 Turn on

12 System SetupUnderstanding the Power-On Self-TestWhen you turn on your computer, the power-on self-test (POST) routine checks the system memory and

Turning off your system 13Turning off your systemEvery time you turn off your system, shut down the operating system first. You may lose data if you d

14 System SetupResetting your systemIf your computer does not respond to keyboard or mouse input, you may have to close programs that are not respondi

Preventing static electricity discharge 153Case AccessPreventing static electricity dischargeBefore opening the computer case, follow these precaution

16 Case AccessAlso follow these static electricity precautions: Avoid static-causing surfaces such as plastic and packing foam in your work area. Re

Opening the case 17Opening the caseTo work on the internal components of the computer, you must open the case, which has two removable parts: A left

18 Case AccessRemoving the side coverTo remove the left side cover panel:1 Turn off the computer and disconnect all power cords.2 Loosen the thumbscre

Opening the case 19Removing the bezelTo remove the bezel:1 With the left side panel removed, disengage the retention tabs on the left side of the beze

20 Case AccessClosing the caseReplace the chassis cover as soon as you finish installing or removing components so that dust and dirt do not collect i

iiReplacingthesystemboard ...50Replacingthepowersupply ...55Replacingt

Closing the case 21Replacing the side coverTo replace the chassis cover:1 Hold the left side panel at an angle to the chassis and 3/4-inch to the rear

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Replacing or adding drives 234Replacing andAdding SystemComponentsReplacing or adding drivesPreparing to replace or add a driveOne 3.5-inch diskette d

24 Replacing and Adding System ComponentsAs you prepare to install drives, keep the following in mind: To remove and install drives, you need an anti

Replacing or adding drives 25Drive cabling informationYour system includes three different types of drive cables. Each drive cable is clearly labeled,

26 Replacing and Adding System Components6 Disengage the rail locking tabs by pressing inward on both front rail extensions, then move the drive sligh

Replacing or adding drives 27Adding a 3.5-inch deviceYou can use the second, externally accessible, 3.5-inch drive bay to install a 3.5-inch device su

28 Replacing and Adding System Components5 Remove the metal EMI shield from the front of the drive bay, if installed, by unscrewing the retaining scre

Replacing or adding drives 297Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings).8 Align the ra

30 Replacing and Adding System ComponentsAdding a 5.25-inch deviceYou can install additional 5.25-inch devices such as a CD-RW drive or a tape backup

iiiHarddriveproblems ...92Memoryandprocessorproblems ...93Modemproblem

Replacing or adding drives 315Remove the metal EMI shield from the front of the drive bay, if installed, by placing a finger in the hole on the left s

32 Replacing and Adding System Components7 Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings).8

Replacing or adding drives 33Hard driveReplacing the hard driveTo replace the hard drive:1 Turn off the system and disconnect the power cord, modem co

34 Replacing and Adding System Components7 Place the old drive in an antistatic bag or container, then place the new hard drive on a static-free surfa

Replacing or adding drives 35If you purchase an additional hard drive from Gateway, you will receive drive rails that you use to install the new drive

36 Replacing and Adding System Components6 Align the rails with an open bay in the bottom drive cage, and slide the drive into the chassis until the l

Replacing or adding memory 37Replacing or adding memoryThe Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs) support

38 Replacing and Adding System Components4 Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM

Replacing or adding memory 394If you are adding a DIMM, pull open the socket latches on each side of the DIMM socket.5 Insert the new DIMM into the so

40 Replacing and Adding System ComponentsReplacing or adding a processorThe system is compatible with the Pentium®III (FC-PGA Socket 370) 667 MHz and

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Replacing or adding a processor 414Unhook the metal clip from the tab on the processor socket by pressing down on the clip and then pulling out on the

42 Replacing and Adding System ComponentsTo remove the processor:1 Open the locking lever on the processor socket by moving the lever slightly out to

Replacing or adding a processor 43To replace the heatsink:1 Hook the metal clip on the heatsink to the tabs on the processor socket. Make sure the hea

44 Replacing and Adding System ComponentsTo add an additional processor:1 Turn off the system and disconnect the power cord, modem cord (if installed)

Adding an expansion card 45Adding an expansion cardThis server has seven PCI expansion slots on the system board that may be used for a variety of exp

46 Replacing and Adding System Components5 Insert the bottom edge of the expansion card (the keyed edge with the contacts) into the slot on the system

Replacing the battery 47Replacing the batteryThe battery provides power for the system real-time clock and CMOS memory, which holds the system configu

48 Replacing and Adding System Components4 Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electric

Replacing the battery 49 Turn off the computer, remove the cover, and make sure that all cables inside the case are attached securely. Also, make sur

50 Replacing and Adding System ComponentsReplacing the system boardThe system board is mounted on stand-off retention hooks on the right side of the c

Conventions used in this manual vPrefaceConventions used in this manualThroughout this manual, you will see the following conventions:Convention Descr

Replacing the system board 517Loosen the retaining screw at the right rear of the chassis.8 Slide the system board toward the front of the chassis sli

52 Replacing and Adding System ComponentsTo install the system board:1 Install the system board mounting bracket on the rear edge of the system board

Replacing the system board 532Holding the system board by the top and bottom edges, place it in the case by aligning the mounting holes on the board w

54 Replacing and Adding System Components5 Reinstall the expansion cards.6 Close the case by following the instructions on page 20.7 Reconnect periphe

Replacing the power supply 55Replacing the power supplyTo remove the power supply:1 Turn off the system and disconnect the power cord, modem cord (if

56 Replacing and Adding System Components7 Remove the two supporting screws securing the power supply to the top of the chassis.8 While supporting the

Replacing the power supply 575Replace the two supporting screws securing the power supply to the top of the chassis, then tighten all screws.6 Reconne

58 Replacing and Adding System ComponentsReplacing the system fansThe front system fan is mounted on the front of the bottom drive cage. The rear syst

Replacing the system fans 597Remove the plastic card guide attached to the bottom drive cage by depressing the locking tabs (from the rear of the guid

60 Replacing and Adding System Components8 Remove the two screws securing the bottom drive cage to the front of the chassis and the two screws securin

viImportant A note labeled important informs you of specialcircumstances.Caution A caution warns you of possible damage to equipment orloss of data.Wa

Replacing the system fans 61To install the new front system fan:1 Place the new front system fan into the recess in the front of the bottom drive cage

62 Replacing and Adding System ComponentsTo remove the rear system fan assembly:1 Turn off the system and disconnect the power cord, modem cord (if in

Replacing the system fans 63To install the new rear system fan assembly:1 Place the fan bracket unit into the chassis by engaging the four retaining t

64 Replacing and Adding System ComponentsReplacing the control/LED boardTo remove the control/LED board:1 Turn off the system and disconnect the power

Replacing the control/LED board 655After noting the position of the cable, disconnect the front panel cable from the front panel connector on the syst

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About the BIOS Setup utility 675Using the BIOSSetup UtilityAbout the BIOS Setup utilityThe computer’s BIOS has a built-in setup utility that lets you

68 Using the BIOS Setup UtilityAs you select items on the Main menu or in submenus, you see specific information related to the current selection in t

Updating the BIOS 69Updating the BIOSIf you need a new version of the BIOS, you can download the BIOS update from technical support area on the Gatewa

70 Using the BIOS Setup UtilitySetting the configuration switchesThe system board has a configuration switch block related to the BIOS. You can use sp

Getting additional information viiGetting additional informationLog on to the technical support area of www.gatewayatwork.com to find information abou

Setting the configuration switches 71Once the switch is set to the ON position, the system passwords will be cleared when the system goes through the

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Protecting against power source problems 736Managing YourSystemProtecting against power sourceproblemsSurge suppressors, line conditioners, and uninte

74 Managing Your System Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your

Maintaining and managing your hard drive 75Maintaining and managing yourhard driveRegular maintenance can keep your hard drive operating efficiently a

76 Managing Your SystemHard drive management practicesBy deleting unneeded files from your hard drive and managing the space that is automatically all

Maintaining and managing your hard drive 77Deleting Windows temporary filesDuring normal operation, Windows constantly creates new temporary (.tmp) fi

78 Managing Your SystemTo decrease the size of the Recycle Bin:1 Right-click the Recycle Bin, then select Properties.2 At the Global tab, select eithe

System administration and control 79System administration and controlYour server is equipped with server-management tools to enable administration and

80 Managing Your SystemMechanical locks and monitoringThe system includes a chassis intrusion switch. When the access cover is opened, the switch tran

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System administration and control 81POST routine. To change the supervisor password, select Change SupervisorPassword from the Security menu, then ent

82 Managing Your SystemControl access tothe BIOS Setuputility (set supervisorpassword)To control access to the system configuration, set asupervisor p

System recovery 83System recoveryWe recommend that you take advanced precautions in case your hard drive is damaged or your BIOS or system files get c

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Cleaning the mouse 857Cleaning YourSystemCleaning the mouseIf the mouse pointer on the screen moves erratically when you move the mouse, the inside of

86 Cleaning Your SystemCleaning the keyboardYou should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. T

Introduction 878TroubleshootingIntroductionIf your system does not operate correctly, re-read the instructions for the procedures you have performed.

88 TroubleshootingTroubleshooting checklistBefore turning on the system, make sure that: The power cord is connected to the AC power-in connector and

CD drive problems 89CD drive problemsAn audio CD produces no sound.Probable cause SolutionThe CD is loaded incorrectly Make sure the label is facing u

90 TroubleshootingThe system does not recognize the CD drive.Probable cause SolutionThe CD is not intended for PCuseMake sure the CD is PC compatible.