Gateway E-9722R Manuel d'utilisateur

®E-9722R ServerUSERGUIDE

CHAPTER 1: Checking Out Your Gateway Server4Interior# Feature # Feature1 System board 6 Front panel2Fan duct 7Front panel VGA connector3 System fans 8

APPENDIX B: BIOS Settings94BIOS submenu BIOS 2nd level submenuSetting ValueIDE ConfigurationPrimary IDE Master (All IDE drives)(Below is shown informa

APPENDIX C95Legal Information

APPENDIX C: Legal Information96Important safety informationYour Gateway system is designed and tested to meet the latest standards for safety of infor

www.gateway.com97Regulatory compliance statementsUnited States of AmericaFederal Communications Commission (FCC)Unintentional emitter per FCC Part 15F

APPENDIX C: Legal Information98CanadaIndustry Canada (IC)Unintentional emitter per ICES-003This digital apparatus does not exceed the Class A limits f

www.gateway.com99Environmental informationThe product you have purchased contains extracted natural resources that have been used in the manufacturing

APPENDIX C: Legal Information100

101IndexNumerics5.25-inch drivelocation 2Aaccessoriessafety precautions 96ACPI runtime checkpoints 74add-in cardsee cardadministrator password 18A

Contents102removing 29troubleshooting 75heat sinkinstalling 41helptelephone support 62tutoring 63hot-swapbackplane 7, 46backplane, SATA II/SAS

103www.gateway.comPCI riser assembly 34see installingsee removingsystem fans 38removing hard drive 29replacingcontrol panel 50see installingrepl

www.gateway.com5System boardConnectors# Feature # Feature1 PCI-X/PCI-E expansion slot (J41) 19 DIMM socket group for processor 0 (J24, J125, J27, J28)

Contents104

A MAN E-9722R USR R0 02/07

CHAPTER 1: Checking Out Your Gateway Server69 Serial port (J12) 27 Main power connector (J48)10 PS/2 keyboard and mouse ports (J10) 28 Internal USB po

www.gateway.com7Hot-swap backplanesSATA II/SAS backplane# Feature # Feature1 SATA II/SAS hard drive connector 0 10 SATA II/SAS hard drive connector 92

CHAPTER 1: Checking Out Your Gateway Server8LED informationSee the following table for a description of this server’s LEDs and the information they pr

www.gateway.com9Getting HelpIn addition to your operating system’s documentation, you can use the following information resources to help you use your

CHAPTER 1: Checking Out Your Gateway Server10

CHAPTER 211Setting Up Your Server• Setting up the hardware• Protecting from power source problems• Starting your server• Setting up the operating syst

CHAPTER 2: Setting Up Your Server12Setting up the hardwareTo make sure that your working environment is safe:• Use a clean, dry, flat, stable surface

www.gateway.com13Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.Uninterruptible power supplies

CHAPTER 2: Setting Up Your Server14Turning off your serverEvery time you turn off your server, first shut down the operating system. You may lose data

CHAPTER 315Maintaining Your Server• Caring for your server• Preparing for system recovery• System administration• Identifying your server• Updating th

CHAPTER 3: Maintaining Your Server16Caring for your serverTo extend the life of your server:• Be careful not to bump or drop your server.• When transp

www.gateway.com17Cleaning the screenIf your computer screen is an LCD display, use only a damp, soft cloth to clean it. Never spray water directly ont

CHAPTER 3: Maintaining Your Server18Server securityLocking the serverTo lock the server: 1 Remove the bezel lock keys from the inside of the bezel, t

www.gateway.com19Identifying your serverWhile you are working on a cabinet that contains several slim servers, it can be difficult to keep track of wh

CHAPTER 3: Maintaining Your Server20Using your Server Companion DVDYou can use your Server Companion DVD (SCDVD) to:• Install hardware drivers• Instal

www.gateway.com21To extract drivers and programs to diskettes: 1 Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver Re

CHAPTER 3: Maintaining Your Server22

CHAPTER 423Installing Components• Preparing to install components• Preventing static electricity discharge• Opening the server case• Closing the serve

iChapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1Front . . . . . . . . . . . . . . . . . . . . . . . . . .

CHAPTER 4: Installing Components24Preparing to install componentsSelecting a place to workWork on your server in an area that:• Is clean (avoid dusty

www.gateway.com25• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.• Avoid working on the server when your work area

CHAPTER 4: Installing Components265 Remove the screw (1) at the front of the top cover, then press and hold the release button (2).6 Slide the top cov

www.gateway.com27Closing the server caseTo close the server case: 1 Make sure that all of the internal cables are arranged inside the case so they wi

CHAPTER 4: Installing Components28Installing and removing drivesYour server’s basic configuration includes one optical drive and as many as twelve SAS

www.gateway.com296 Move the optical drive to the right (3), then push the optical drive (4) out of the bay.7 Unscrew the two screws (5) that secure th

CHAPTER 4: Installing Components30To remove and install a hot-swap hard drive: 1 Unlock the bezel (if necessary) and remove it by pulling it from the

www.gateway.com31Filling empty drive baysEmpty drive bays in the server must be filled by empty drive trays. With the bezel removed, install the appro

CHAPTER 4: Installing Components32If you install two processors, refer to the following table:DIMM Processor DIMMA0 DIMMB0 DIMMA1 DIMMB1 Total Memory4

www.gateway.com33If you install four processors, refer to the following table:DIMM Processor DIMMA0 DIMMB0 DIMMA1 DIMMB1 Total Memory8 Processor 0 - -

ContentsiiInstalling and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Removing and installing a

CHAPTER 4: Installing Components34To install or replace memory: 1 Follow the instructions in “Preventing static electricity discharge” on page 24. Ma

www.gateway.com353 If you are replacing a card, disconnect any cables that are attached to the old card.4 Push the riser card locking tabs (1) in the

CHAPTER 4: Installing Components366 Press down and open the release lever (4) and flip open the card guide tab (5).7 Remove the expansion card (6). If

www.gateway.com379 Press the tab (8) holding the riser card in the riser card assembly, then push the riser card in the direction shown (9) to unlock

CHAPTER 4: Installing Components38Replacing system fansThis server contains five system fan groups seated in the fan cage. The fan cage is located ins

www.gateway.com39To replace the system fans and the fan cage: 1 Follow the instructions in “Preventing static electricity discharge” on page 24.2 Fol

CHAPTER 4: Installing Components405 Lift one side of the fan cage (2) and disengage the retention tab (3), then disconnect the fan power and fan tach

www.gateway.com41Replacing or adding a processorThe system board supports as many as four AMD® Opteron™ 2000 series processors with 3.0 GHz Hyper Tran

CHAPTER 4: Installing Components426 Unlock the load lever (1) and lift it up, then open the load plate (2) to release the processor.7 Lift the process

www.gateway.com4310 Place the heatsink onto the processor, then push down the heatsink retaining levers and lock them under the retaining hooks on the

iiiwww.gateway.comMonitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Power . . . .

CHAPTER 4: Installing Components443 Press the retaining clip (1) on the power supply to the left to release the power supply module (2) from the chass

www.gateway.com456 Loosen the thumbscrew (1), then lift the distribution module slightly and move it toward the front of the case (2) to release it fr

CHAPTER 4: Installing Components46Replacing the hot-swap backplaneTo replace the hot-swap backplane: 1 Follow the instructions in “Preventing static

www.gateway.com4710 Holding the new backplane by the edges only, align it with the locking tabs on the backplane bracket, then place it on the locking

CHAPTER 4: Installing Components48To install an optional mezzanine board: 1 Follow the instructions in “Preventing static electricity discharge” on p

www.gateway.com49Replacing the CMOS batteryIf the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you tur

CHAPTER 4: Installing Components50Replacing the control panelTo replace the control panel adapter card: 1 Follow the instructions in “Preventing stat

www.gateway.com518 Loosen the two thumbscrews (1) that secure the system board to the server.9 Slide the system board toward the back of the server un

CHAPTER 4: Installing Components52

CHAPTER 553Using the BIOS Setup Utility• Opening the BIOS Setup utility• Updating the BIOS• Recovering the BIOS• Resetting the BIOS• Updating and reco

Contentsiv

CHAPTER 5: Using the BIOS Setup Utility54Opening the BIOS Setup utilityThe BIOS Setup utility stores basic settings for your server. These settings in

www.gateway.com55Recovering the BIOSIf you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be suc

CHAPTER 5: Using the BIOS Setup Utility5612 Follow the instructions in “Closing the server case” on page 27.13 Plug in the AC power cords and turn on

www.gateway.com578 Reconnect the power cords and turn on the server. The BIOS is reset.9 Turn off the server, then disconnect the power cords and all

CHAPTER 5: Using the BIOS Setup Utility58Updating and recovering the BMCUpdating the BMC firmwareTo update the BMC firmware: 1 Download the BMC firmw

www.gateway.com598 Follow the instructions in “Closing the server case” on page 27.9 Plug in the AC power cords and turn on the server for normal use.

CHAPTER 5: Using the BIOS Setup Utility60

CHAPTER 661Troubleshooting• Telephone support• Tutoring and training• Safety guidelines• Error messages• Troubleshooting

CHAPTER 6: Troubleshooting62Telephone supportBefore calling Gateway Customer CareIf you have a technical problem with your server, follow these recomm

www.gateway.com63Tutoring and trainingGateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recom

CHAPTER 11Checking Out Your Gateway Server• Front• Back• Back• Interior• System board• Hot-swap backplanes• Getting Help

CHAPTER 6: Troubleshooting64Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is o

www.gateway.com65S.M.A.R.T. Capable but Command FailedThe BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.T

CHAPTER 6: Troubleshooting66PCI I/O conflictA PCI adapter generated an I/O resource conflict when configured by BIOS POST.PCI ROM conflictA PCI adapte

www.gateway.com67TroubleshootingFirst stepsTry these steps first before going to the following sections:• Make sure that the power cords are connected

CHAPTER 6: Troubleshooting68Beeps Description Troubleshooting steps1 Memory refresh timer error Reseat the memory modules or replace with modules you

www.gateway.com69Diagnostic LEDsThis system board provides a set of eight diagnostic (Port 80) LEDs. If you are troubleshooting your system, these LED

CHAPTER 6: Troubleshooting70In determining the code, Off = 0 and On = 1. Based on this, you can determine the corresponding hex code. Then, by checkin

www.gateway.com712A Initialize different devices through DIM.See “DIM code checkpoints” on page 74 for more information.2C Initialize different device

CHAPTER 6: Troubleshooting72Bootblock initialization code checkpointsThe Bootblock initialization code sets up the chipset, memory, and other componen

www.gateway.com73Bootblock recovery code checkpointsThe bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to oc

CHAPTER 1: Checking Out Your Gateway Server2FrontControl panelHard drives (as many as 12)Hard drive tray LEDsOptical driveSMIL module bay (optional) C

CHAPTER 6: Troubleshooting74DIM code checkpointsThe Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize d

www.gateway.com75Optical driveYour server does not recognize an optical drive• Restart your server, then open the BIOS Setup utility by pressing and h

CHAPTER 6: Troubleshooting76The master boot record is corrupted• In a Windows network operating system, repair the master boot record using FDISK. To

www.gateway.com77A horizontal line or wire is visible across the CRT monitor screenThe monitor may use thin damper wires, located approximately 1/3 of

CHAPTER 6: Troubleshooting78

APPENDIX A79Server Specifications• System specifications• System board specifications• Environmental specifications• Electronic specifications• Additi

APPENDIX A: Server Specifications80System specificationsSystem board specificationsCase size5.12 × 17.56 × 27.56 inches (13.0 × 44.6 × 70.0 cm)WeightM

www.gateway.com81Environmental specificationsThe following specifications identify maximum environmental conditions. At no time should the server run

APPENDIX A: Server Specifications82InterruptsThe following table reflects a typical configuration, but you can change these interrupts. Use this infor

www.gateway.com83Processor power connector (J1)4+5 V5 Ground6+5 V7 Ground8Power good9 Stand by +5 V10 +12 V11 +12 V12 +3.3 V13 +3.3 V14 -12 V15 Ground

www.gateway.com3BackUSB ports (2)PS/2 KeyboardportPS/2 Mouse portSerial portVGA portServer management portNIC ports (4)ID LEDPower supplyAC power conn

APPENDIX A: Server Specifications84VGA connectorSerial port connectorKeyboard and Mouse connectorsPin Signal Name1 Red2 Green3 Blue4 No connection5 GN

www.gateway.com85External USB connectorsI2C (SMBus) connectorAdditional specificationsFor more information about your server, such as memory size, har

APPENDIX A: Server Specifications86

APPENDIX B87BIOS Settings

APPENDIX B: BIOS Settings88If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the

www.gateway.com89ACPI 2.0 Object EnableDisableMemory ConfigurationTotal Memory CapacityIOMMU Mode AGP PresentDisabled32MB64MB128MB256MB512MB1GBMemory

APPENDIX B: BIOS Settings90MCP55 SATA 0 Secondary (auto-detected)Selects IDE Configuration sub-menu.MCP55 SATA 1 Primary (auto-detected)Selects IDE Co

www.gateway.com91USB ConfigurationUSB Devices Enabled (List of USB devices detected by BIOS)Legacy USB Support DisabledEnabledAutoUSB 2.0 Controller M

APPENDIX B: BIOS Settings92BootBoot Settings ConfigurationQuick Boot DisabledEnabledQuiet Boot DisabledEnabledBootup Num-Lock OnOffPOST Error Pause Di

www.gateway.com93This second level submenu is accessed from the submenu indicated in the first column.Remote Access DisabledEnabledSerial Port Number