Gateway E SERIES E-6000 Manuel d'utilisateur télécharger pdf (Page 133)

127

support.gateway.com

Troubleshooting

This chapter provides some solutions to common computer

problems. Read this chapter to learn how to:

■ Troubleshoot typical hardware and software problems

■ Get telephone support

■ Use automated troubleshooting systems

■ Get tutoring and training

If the suggestions in this chapter do not correct the problem,

see “Getting Help” on page 21, for more information about

how to get help.

1 2 ... 128 129 130 131 132 133 134 135 136 137 138 ... 189 190

Contents 3
iii 5
Checking Out 7
Your Gateway 7
E-6000 Computer 7
Component Icon Description 11
Identifying your model 13
Gateway serial number 14
Finding your specifications 15
Visit support.gateway.com 16
Accessories 17
Storage Devices 18
Setting Up Your 19
Working safely 20
Sitting at your computer 22
Protecting from power source 23
Starting your computer 24
Turning off your computer 25
Restarting (rebooting) your 26
Getting Help 27
HelpSpot 28
Searching for a topic 30
HelpSpot videos 31
Online help 32
Gateway Web site 33
Using eSupport 34
Using Drives and 35
Multimedia 35
Using the diskette drive 36
To use a diskette: 37
Using the CD or DVD drive 38
Inserting a CD or DVD 40
To insert a CD or DVD: 41
Using a recordable drive 42
To create a data CD or DVD: 43
Source Pane Add 44
Select Source Files 44
7 Click Start Recording 46
Creating music CDs 47
To create music CDs: 48
TRL or SHIFT key when 50
Copying CDs 52
To copy a CD using one drive: 53
Maintaining Your 57
Caring for your computer 58
Not write 61
■ Using the Norton 62
2 Click Scan for Viruses 63
To remove a virus: 64
To update Norton AntiVirus: 64
Managing hard drive space 65
Using Disk Cleanup 66
5 Click OK, then click Yes 67
3 Click the Tools tab 68
4 Click Check Now 68
7 Click OK 68
Defragmenting the hard drive 69
4 Click Defragment Now 70
Backing up files 71
Cleaning your computer 73
Cleaning the keyboard 74
Cleaning the computer screen 74
Cleaning the mouse 75
Power management 77
Using power saving modes 78
Changing power settings 78
Changing the power scheme 79
4 Click OK 80
3 Click the Advanced tab 81
5 Click OK 81
3 Click the Hibernate tab 82
To use Hibernate mode: 83
Restoring 85
Software 85
Using the Restoration CDs 86
Reinstalling device drivers 87
7 Click Install 88
Updating device drivers 89
Reinstalling programs 90
Reinstalling Windows 92
Chapter 6: Restoring Software 94
Adding or 95
Replacing 95
Components 95
Selecting a place to work 96
Gathering the tools you need 96
Opening the case 98
Closing the case 101
Adding or replacing a drive 103
To replace a hard drive: 106
Retention thumbscrew 109
Replacing the power supply 113
Replacing the system board 117
Thumbscrew 118
(approximate location) 118
Adding or replacing memory 121
64MB/8 ECC 122
RAMBUS 800-45 122
Replacing the system battery 125
Using the BIOS 127
Setup Utility 127
1 Restart your computer 128
BIOS Setup Utility 129
Updating the BIOS 130
Troubleshooting 133
Safety guidelines 134
First steps 135
Software support tools 136
A DVD movie will not play 138
Cleaning CDs and DVDs 139
Computer 139
Diskette drive 140
File management 142
Hard drive 142
Internet 144
Keyboard 145
Chapter 9: Troubleshooting 146
The color is not uniform 152
The mouse does not work 153
The mouse works erratically 154
Printer will not turn on 154
Windows 2000: 156
Telephone support 158
Tutoring and training 160
Training 161
Reference Data 163
Features 164
System board layout 165
Section 1 166
Section 2 168
BIOS configuration jumper 169
System board specifications 170
Chapter A: 172
Regulatory, and 173
Legal Information 173
Chapter B: 174
Regulatory compliance 175
EPA ENERGY STAR 176
Industry Canada (IC) 177
Laser safety statement 178
TV/cable TV tuner cards) 178
Reference Grounding component 179
Macrovision statement 180
175 181
182
177 183
179 185
181 187
182 188

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Gateway E SERIES E-6000 Manuel d'utilisateur Page 133

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